After payment is made, all equipment purchased will be delivered to you within 7-14 working days.. Training will be arranged within 14-21 days from Naturastudios Ltd receiving full payment
Whether you seek technical help; after-sales or treatment advice; or marketing tips, the team at NaturaStudios Ltd are here to offer help at any time to your salon and professional team. As suppliers to thousands of salons across the UK, we know the frustrations of lost revenue through equipment failure or failed marketing strategies. Our objective is to ensure that our valued clients all receive exceptional after-sales care so that you get the most from your new purchase. Please make sure you stay in touch with us.
The majority of all equipment suppliers will provide a 12 month warranty, we are so confident in our equipment that all Naturastudios equipment is supplied with a minimum of 18-24 month warranty cover. We have our own in-house Engineers who can repair or replace any issue at whatsoever.
Mon - Fri 9-5pm. Our fully qualified engineers are always on hand to help answer questions about your machines. They know the equipment inside-out and there’s nothing they can’t repair. More often than not, they can resolve problems during a phone call.
Our Repair or Replace company policy is extremely successful - if we can’t fix it we will replace it. We, more than most, understand the frustrations caused when on a rare circumstance a machine goes down. We will repair or replace damaged goods within 3-7 working days from receiving them back to head office.